You can never have too much information in a crisis. Say your car breaks down. And you call on friend and family to help. There’s a lot of things that need to be figured out.
- Why did the car breakdown?
- Are you in a safe place?
- Where are you at?
- What where you doing?
- Can you fix it? If not who can?
- Do you need parts.
- Are you close to a parts a store?
- Is the parts store open?
These are some very importent things you have to figure out. And having a broke down car can be emotional, but it’s not the time to blow your top.
Getting back on the road effectively is nothing short of high emotional IQ.